Mocmarket Macrovita & Olivelia cosmetics (www.mocmarket.com)

Terms and Conditions for Use and Sales

Last updated 20th November 2011

1. Our website
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

2. Customer Information
You should always check that the contact information you provide is correct before proceeding to payment.

3. Product Pricing and Title
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be canceled or corrected by us at anytime up to the shipment of that order and any related items.
We reserve the right to alter all product pricing without notice.
Please note that the base prices are always in Euros and that you will be charged in Euros. The currency selector on the website shows foreign currency estimates, based on the exchange rate of the day.

Title in any products ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

4. Your Order
When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

Product items not included within the dispatch email are not included in the order and contract between you and us.

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Shipping and Customs Duty
All orders received by us are shipped subject to availability.

We reserve the right to ship products at a later date ,where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company or a full refund.

If you are ordering a product from outside the European Union the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

6. Returns and Refunds
No right of refund or return exists ,once you have used your product, unless the product is defective and you are returning it for this reason.

Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

You are responsible for paying any postage or shipping costs incurred when returning the product.

We will not issue refunds for any items lost or stolen in transit to us.

Unused products may be returned promptly by customers to the address listed below:
Ygeia & Makrozoia health food store
99, Dekelias str.
Nea Philadelphia

We will also refund the cost of standard postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect

Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.

8. Events outside our control
Mocmarket.com shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

9. Licence
Mocmarket.com grants you a licence to access the content, information and services contained within our website for personal use only.

This licence allows you to download and cache (using your browser) individual pages from our website.

This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

Our website cannot be placed within the frame-set of another site.

10. Copyright
All content, databases, graphics, buttons, icons, logos, layouts are the copyright of mocmarket.com, unless expressly acknowledged as otherwise.

The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

11. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and Mocmarket.com. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

Our contact details are as follows:

Ygeia & Makrozoia health food store
99, Dekelias str.
Nea Philadelphia
Email: info@makrozoia.gr

Privacy Policy

Last updated 20th November 2011

1. We only hold the data necessary to offer services provided on our website.
2. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.

3. We never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

4. We may send emails to existing customers or prospective customers who have enquired, regarding products or services directly provided by us.

5. Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

If you have any questions relating to our Privacy Policy please email us at info@mocmarket.com